Raiffeisen Bank International Complaints Management

RBI, together with its subsidiaries, strives to provide competent solutions and excellent service for its customers. Our customers' satisfaction is our highest priority. Feedback from our customers helps us understand their needs better and thereby improve our services and products.

We kindly ask you to contact us should we have failed in fully meeting your expectations or should you have reason to complain. We do appreciate constructive feedback and take comments and complaints seriously. Please provide the following information so that we can resolve your matter efficiently and quickly:

  • Please state your full name and address.
  • Please describe your matter in detail.
  • Please attach copies of relevant documentation (e.g. statements of account).
  • Should you have a suggestion regarding the solution of your matter, please let us know.

Please contact our Complaints Management Department by e-mail or mail. You will receive an acknowledgment of receipt immediately and our answer as soon as possible. Should processing your message take a bit longer, we will of course inform you about that as well as the current status of your issue.
 

E-mail Mail
complaints@rbinternational.com Raiffeisen Bank International AG
Am Stadtpark 9
1030 Wien

Joint Conciliation Board of the Austrian Banking Industry

  • Joint arbitration board of the Austrian banking industry: There is the possibility for the consumer to contact the independent, joint arbitration committee of the Austrian banking industry, 1045 Wien, Wiedner Hauptstraße 63 (www.bankenschlichtung.at), which is an independent body for out-of-court settlement.
  • Platform of the European Commission for Online Dispute Resolutions (concerning complaints resulting from online purchase contracts or online service agreements): www.ec.europa.eu/consumers/odr
  • Mediation for consumers (especially concerning foreign currency loans), Vienna (www.verbraucherschlichtung.at)
  • Regarding your complaint you also have the possibility to contact the Austrian Financial Market Authority (FMA), Vienna (www.fma.gv.at).