RBI, together with its subsidiaries, strives to provide competent solutions and excellent service for its customers. Our customers' satisfaction is our highest priority. Feedback from our customers helps us understand their needs better and thereby improve our services and products.
We kindly ask you to contact us should we have failed in fully meeting your expectations or should you have reason to complain. We do appreciate constructive feedback and take comments and complaints seriously. Please provide the following information so that we can resolve your matter efficiently and quickly:
- Please state your full name and address.
- Please describe your matter in detail.
- Please attach copies of relevant documentation (e.g. statements of account).
- Should you have a suggestion regarding the solution of your matter, please let us know.
Please contact our Complaints Management Department by e-mail or mail. You will receive an acknowledgment of receipt immediately and our answer as soon as possible. Should processing your message take a bit longer, we will of course inform you about that as well as the current status of your issue.
Joint Conciliation Board of the Austrian Banking Industry
If no agreement can be reached regarding your complaint, you can contact the Joint Conciliation Board of the Austrian Banking Industry (JCBABI, "Gemeinsame Schlichtungsstelle der Österreichischen Kreditwirtschaft").
The JCBABI was set up for out-of-court settlement of disputes between consumers residing in Austria (or in another state of the European Economic Area) and a credit institution established in Austria or an institution within the meaning of Section 1 of the Austrian Banking Act with regard to obligations arising from a banking transaction in accordance with Section 1 of the Banking Act. It is also responsible for complaints by persons who are not consumers as long as an EU directive or a law – e.g. regarding payment services – provides the basis for such arbitration.
The JCBABI is established within the Federal Banking and Insurance Section of the Austrian Economic Chamber. Its independent ombudsman, who is not bound by directives, is in charge of the proceedings.