FAQs on the topic of security

What is phishing?
The neologism "phishing" (from PASSWORD FISHING) describes a deceitful method of obtaining confidential data by means of fake e-mails and websites. The customer receives an e-mail which apparently originates from his bank (or a notable company), asking him to update his personal login data.

However, the link contained in the e-mail leads to a fake website, which at first glance appears perfectly genuine. This website asks the customer to enter his user data, e.g. passwords, PIN codes and TANs, etc. This makes it easy for scammers to access and use confidential data.

How can I protect myself against phishing e-mails?
If you receive a phishing e-mail, delete it immediately. Do not click on the links it contains and never disclose any details, because these e-mails do not come from your bank. RBI will never ask you for confidential data such as passwords, PINs or TANs by e-mail or telephone.

If you are unsure whether an e-mail is a phishing e-mail, contact your RBI customer relationship manager to be on the safe side or send an e-mail to security@rbinternational.com.

What are keyloggers?
Keyloggers are malware that records keyboard entries and transfers them to the hacker.

What is spyware?
Spyware (keyloggers, Trojans) is integrated into internet pages, e-mails or e-mail attachments. As soon as an object infected with spyware is opened, the spyware installs itself invisibly on your computer. They are very frequently used by data thieves to obtain confidential login data.

What is a Trojan?
Trojans (Trojan horses) are malware that installs itself on poorly protected PCs and usual runs invisibly in the background. Most Trojans are intended to spy on sensitive data and forward it to data thieves.

What are hackers?
Hackers are attackers who use targeted attacks to penetrate a system in order to collect, change or delete data. Popular targets of attach by hackers include wireless networks (WLAN) – when they are inadequately protected.

How can I protect my PC against viruses, Trojans and Co.?
Do not run any programmes from unknown sources on your PC (e.g. from unknown websites or e-mails).

A personal firewall and the latest antivirus programmes are essential elements of any PC with access to the internet. Always ensure that you have the latest versions of these programmes. The latest updates of the antivirus software can normally be downloaded automatically from the manufacturers’ websites. You should also have the most recent version of the operating system and browser software.

Passwords, PINs and TANs should not be saved on your computer.