Have you met: Etienne Van de Moortele

Over the years, I tried my hand at several different areas of interest as I figured out what I wanted to do with my future – working as a teaching assistant in a preschool, taking Photoshop courses, attending a coding school, studying hotel management, and more. One of my first steps into the working world was a summer job at a car rental company, where I supported the team during the busy high season for several summers.

Even after that, I was unsure which path to take after school. That is when I came across an ad for the Raiffeisen Service Center. Without knowing exactly what the position would involve, I decided to take the leap and send my application. Now, two years later, I am still here – enjoying my work and the people I get to work with. That one decision became a meaningful start to my career.

What I like most about my work as an account manager at RSC is the variety of responsibilities that come with the role. Even after two years, I am still learning new tasks and broadening my expertise, which keeps the job interesting and versatile. No two days are the same: one moment I am resolving a customer inquiry, the next I am coordinating with colleagues to streamline a process. That constant learning curve motivates me.

Equally important is teamwork. Having a supportive, approachable group around me makes all the difference. We share knowledge, celebrate each other’s wins, and help one another through challenges. I also value flexibility – both in shifts and the option to work from home – which makes it easier to plan life outside of work and show up fully when I am on the clock.

I believe a big challenge for RSC will be adapting to new technologies. Having grown up in the early 2000s with cassette tapes, VHS tapes, MP3 players, and other now-outdated devices, I’ve seen how quickly technology evolves.

Keeping pace with rapid advancements in AI, balancing automation with human expertise, and ensuring everything remains compliant with regulations will be complex. I also see real opportunity here: if we stay curious, invest in learning, and keep the human element at the center, we can use new tools to improve our service without losing the personal touch our customers value. For me, that blend – smart technology and genuine human care – is the future of excellent service.

In my free time, I like to stay active – going to the gym after work with a colleague, heading out for hikes, and trying new sports. I’m a quiet person who enjoys spending time with family and friends: playing board games, going for bike rides or hikes, or simply meeting for a coffee.

I also love traveling and did a little world tour before joining RSC. With most non-European destinations I wanted to visit now crossed off my list, I’m using future vacations to make regular trips to see my family in Belgium and to explore more of Europe. It’s a good balance: discovering new places while staying connected to the people and routines that ground me.

Although I was born in Vienna, I spent all my life in the countryside of Lower Austria. Only recently have I moved back to the capital of Austria. With the great infrastructure and the new flexibility that comes with it, I have been able to explore Vienna at my own pace. Vienna has a lot to offer, from museums, to vibrant markets, to wonderful historical buildings. The city also offers charming cafés, parks, and scenic routes along the Danube - all of which I make use of on the weekends.