Information on the Conformity of Services According to § 14 (2) BaFG

3.A.1. Ensuring the accessibility of products used to provide the service

• If Raiffeisenbank uses products for providing services, accessible products are used.

3.A.2. The provision of information on the functionality of the service, (if applicable) information on its connection to these products, as well as on its accessibility features and its interoperability with assistive devices, is provided as follows:

• Information is provided via more than one sensory channel
  - Electronic information on how the service works (the above-mentioned information sheets) can be viewed visually on the website or read aloud by a computer with a screen reader. Information can also be sent electronically to the customer as required (for use with a screen reader).
• It is presented in an understandable way
  - Raiffeisenbank presents information in plain language and a clear content structure. Technical terms, abbreviations, and unusual expressions are explained.
• It is presented to users in a way they can perceive
  - Information is presented with enlarged font size and sufficient contrast. It is adjustable in size.
  - The text has an easily readable font size and form with sufficient spacing between letters, lines, and paragraphs. It has sufficient contrast and can be adjusted in size.
• The information content is provided in text formats suitable for generating alternative assistive formats, which can be presented to users in different forms and perceived via more than one sensory channel
  - The information content is provided in text formats. This can be read or perceived via assistive systems, e.g., visually on a computer screen and read aloud by a screen reader.
• It is presented in a font with appropriate size and suitable form, considering the foreseeable usage conditions, with sufficient contrast and adjustable spacing between letters, lines, and paragraphs
  - The text has an easily readable font size and form with sufficient spacing between letters, lines, and paragraphs. It has sufficient contrast and can be adjusted in size.
• An alternative presentation of the content is offered if elements with non-text content are included
  - For images and graphics, meaningful and equivalent text alternatives exist.
  - Charts (informative graphics) are supplemented by a text description naming the most important elements or describing key processes.
  
• The electronic information required for the provision of the service is provided in a coherent and appropriate manner by making it perceivable, operable, understandable, and robust
  - The electronic information required for the service is provided in an accessible manner. We follow the technical requirements of the European standard EN 301 549, or the guideline for accessible web content WCAG 2.2, conformance level AA.

Non-accessible Service:

Despite efforts, the financial analysis service and the relevant website www.raiffeisenresearch.com cannot yet be offered in an accessible manner. Raiffeisenbank is continuously working to make this service and website accessible.

3.A.3. Websites, including related online applications and services offered on mobile devices, including mobile apps, must be designed in a coherent and appropriate way to be perceivable, operable, understandable, and robust.

Raiffeisenbank follows the European standard EN 301 549 and the WCAG 2.2, conformance level AA, for technical implementation. The basic functionalities of the websites/mobile applications are fully accessible.

Parts of the extended/optional functionality, which are less relevant for the use of the website/applications, are not accessible for a few users.

Specifically, Raiffeisenbank has taken the following measures to ensure accessibility regarding websites and online applications:

• Raiffeisenbank designs websites and online applications to support assistive technologies. People with different disabilities can thus perceive content and interact with the applications.
• We provide a text alternative for non-text content, never use color as the sole visual means to convey information, and always use sufficient contrast. This supports the perceivability of online applications.
• To optimize operability, we ensure that all functionalities are operable by keyboard. Focus is visible and selectable in a logical and operable order. We ensure no keyboard traps occur. In addition, we ensure users have enough time to perceive and operate the online applications.
  
• We design online applications to be understandable. We use as consistent navigation options as possible and do not trigger any changes of context when users make entries. This makes the applications more predictable and understandable. We also help users avoid and correct errors during interactions through various measures.
• We also pay attention to the robustness of websites and online applications.
• We cannot guarantee that third-party content on our website, which is neither financed nor developed by us nor under our control, is fully accessible.

3.A.4. Where support services (help desk, call center, technical support, relay services, and instruction services) are available, information about the accessibility and compatibility of the product with assistive technologies must be provided using accessible means of communication.

Raiffeisenbank’s telephone emergency service is happy to help with questions regarding the accessibility of services and the use of assistive technologies. This information is also provided in an accessible manner.
 

3.B.1 Provision of identification methods, electronic signatures, security, and payment services that are perceivable, operable, understandable, and robust.
- Identification methods, electronic signatures, and payment services – where offered – are provided in an accessible manner. For example, they support a read-aloud function, can be operated by keyboard, and there is sufficient time for reading. Content is always presented and functions in a predictable manner.

3.B.2 Ensuring that the information is understandable and does not exceed the language level B2 (upper intermediate) of the Common European Framework of Reference for Languages (CEFR) of the Council of Europe.
- For information on the functionality of the service, available at https://www.rbinternational.com/en/raiffeisen/legal/accessibility-statement/information-sheets.html, Raiffeisenbank has ensured that it is at B2 language level. The same applies, as far as possible, to other contract documents and further statutory information sheets.
 

3.C.1 Provision of information on the accessibility of products and services offered for sale, if this information is provided by the responsible economic operator.
- The user interface of payment services and identification functions is largely accessible and can, for example, be operated via speech output (e.g., screen reader).

3.C.2 Ensuring the accessibility of identification, security, and payment functions, if these are not provided as a product but as a service, by making them perceivable, operable, understandable, and robust.
- For further information, see 3. A. 3.

3.C.3 Provision of identification methods, electronic signatures, and payment services that are perceivable, operable, understandable, and robust.
- For further information, see 3. B. 1.